After quite a few years in the retail business, Katie Slabinski found herself transferring her skill set to the manufacturing world. That skill set included merchandising, staff management, training, customer service and operations.
“In retail everything you do is customer focused. Focusing on providing great customer service and product satisfaction so that the customer returns or continues to do business with you,” shared Slabinski. “Even though ALTEX’s focus is manufacturing the same principals apply.”
Slabinski joined ALTEX in May of 2012 as customer service specialist. She grew up in Pennsylvania. Her older sister moved to Indiana to attend Purdue University and her father followed soon to take a job with Indianapolis Public Schools. After her high school graduation Slabinski, her mother and younger sister all followed from the east coast to Indiana.
She attended Indiana University with a degree in telecommunications and a double minor in biology and public and environmental affairs. With Slabinski’s soft-spoken nature and draw-you-in smile, it is easy to see why customer service comes naturally to her. She really enjoys the people interaction aspect to her job.
“My daily routine involves checking email from customers, running reports, analyzing data and following up with clients on any questions, orders or timelines they may need answers for,” shares Slabinski. “ALTEX’s philosophy on customer service is one I believe in personally too. I believe customer’s respect the fact that we treat everything we do with them with a sense of urgency and do so with honesty and provide realistic expectations on delivery and production.”
Organization and operations seems to be a natural way of life for Slabinski. She shares that she likes the behind-the-scenes responsibilities of keeping things running smoothly and troubleshooting quickly and effectively to provide ALTEX customers with top-notch customer service and open communication.
Slabinski lives less than a mile from her office. When not at the office she enjoys walking her dog, gardening, cooking and tackling home improvement projects. Slabinski also admits to a love of “moving her furniture around” something she probably got from her years in retail. As a self-professed homebody it is also obvious that she values her time with her close and extended family — all of who still live in and around Central Indiana.
“I guess most of all I enjoy becoming a respected and go-to resource for our clients,” Slabinski says. “Just last month I had a request for some pricing on some parts. I was able to provide a solution that was within budget and could be delivered on time. We got the order and I quickly moved things through new customer registration and was able to satisfy that new customer’s needs. The best part was that he called back two weeks later to request pricing on a new need. Seeing our customer’s business grow because of great service and a quality product makes my job worthwhile and shows we must be doing something right.”
1-800-783-2589
customerservice@altexengineered.com
