PRIVACY STATEMENT:  Your privacy is important to us. This privacy statement explains what personal data ALTEX collects from you, through our interactions with you and through our services and products, and how we use that data.

ALTEX offers a wide range of products worldwide. References to ALTEX “products” in this statement include ALTEX services, websites, apps, software products, or servers and devices.

Please contact our Data Privacy Officer with any questions, concerns or comments:


Personal Data We Collect

ALTEX collects data to provide you the best experiences with our organizations and products. You provide some of this data directly, such as when you create an ALTEX account, administer your organization’s licensing account, submit a search query, register for an event, upload a document to our sites, or contact us for support. We get some of it by recording how you interact with our sites or products, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device. We also obtain data from third parties.

  • When you engage with an ALTEX sales representative, we collect the name and contact data, along with information about the customer’s organization, to support that engagement.
  • When you interact with an ALTEX support professional, we may collect Device and Usage data or error reports to diagnose and resolve problems.
  • When you pay for products, we collect contact and payment data to process the payment.
  • When you visit our websites, we collect data via Google Analytics.
  • When a customer receives communications from you, we use data to personalize the content of the communication.


How We Use Personal Data

ALTEX uses the data we collect to operate our business and provide you the products we offer, which includes using data to improve our products and personalize your experiences. We also may use the data to communicate with you about your account, security updates and product information. We do not use what you say directly to ALTEX in email, chat, video calls or voice mail, or your documents, photos or other personal files to target ads to you, but we may directly contact you for sales opportunities.


Reasons We Share Personal Data

We share your personal data with your consent or as necessary to complete any transaction or provide any product you have requested or authorized. We also share data with ALTEX affiliates and subsidiaries; with vendors or contractors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect the rights or property of ALTEX.


How to Access & Control Your Personal Data

You can contact our Data Privacy Officer to view, edit, or delete your personal data online for ALTEX products.  You can always choose whether you wish to receive promotional email, SMS messages, telephone calls and postal mail from ALTEX. You can also opt out from receiving interest-based advertising from ALTEX by emailing our Data Privacy Officer.


Cookies & Similar Technologies

ALTEX uses cookies (small text files placed on your device) and similar technologies to provide our websites and online services and to help collect data. Cookies allow us, among other things, to store your preferences and settings; enable you to sign-in; provide interest-based advertising; combat fraud; and analyze how our websites and online services are performing. ALTEX software applications use other identifiers for similar purposes. You also can use your browser to block and delete cookies and controls from some third-party analytics service providers to opt out of data collection.


Notice to End Users

Many ALTEX products are intended for use by organizations and are administered to you by your organization. Your use of ALTEX products may be subject to your organization’s policies. If your organization is administering your use of the ALTEX products, please direct your privacy inquiries to your administrator. ALTEX is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.

If you use an email address provided by an organization you are affiliated with, such as an employer or school, to access ALTEX online services, the owner of the domain (e.g., your employer) associated with your email address may: (i) control and administer your ALTEX online services account and (ii) access and process your data, including the contents of your communications and files.


ALTEX Account

With an ALTEX account, you can sign in to ALTEX products and website services. When you sign into your account, we create a record of that sign in. Signing into your account enables improved personalization, provides seamless and consistent experiences across products, permits you to access and use cloud data storage if applicable, allows you to make payments using payment instruments stored in your ALTEX account, and enable other enhanced features and settings.